Terms & Conditions
These Terms and Conditions govern your use of the Powour app and platform — a verified movement platform that converts walking, cycling, and public transport into commercial, health, and environmental outcomes. By downloading or using the Powour app, you agree to these Terms. Please read them carefully. If you do not agree, do not use the app.
Before you proceed, the following points are important. They are explained in full in the clauses below, but we summarise them here for ease of reference.
Amendments. We may amend these Terms or the features of the App at any time by providing written notice to you.
Privacy. We handle your personal information in accordance with our Privacy Policy, available at powour.io/privacy-policy. Our Privacy Policy forms part of these Terms.
Liability cap. Our aggregate liability under these Terms is limited to $1,000. We will not be liable for Consequential Loss, loss arising from Third Party Inputs, or loss or corruption of data.
Rewards and incentives. Powour Coins and other incentives are earned through verified movement and qualifying patron behaviours. They are subject to the Rewards and Incentives terms in Clause 7. Powour reserves the right to amend the rewards programme at any time with reasonable notice.
Age restriction. You must be 16 years of age or older to use the Powour app. By accepting these Terms you confirm you meet this requirement.
Account deletion. You can delete your account at any time via User Profile → Delete Account in the app, or by emailing support@powour.io. Account deletion is permanent. See Clause 17 and Privacy Policy Section 14 for full details of what happens to your data on deletion.
Australian Consumer Law. Nothing in these Terms limits your rights under the Australian Consumer Law.
About Powour and the platform
Pelo Powr Pty Ltd (ABN 92 657 796 864), trading as Powour (Powour, we, us, our), owns and operates the Powour mobile application and web platform (together, the App). The App is available on the Apple App Store and the Google Play Store.
Powour is a verified movement platform. It converts verified everyday movement — walking, cycling, public transport — into measurable commercial, health, and environmental outcomes through the Body + Planet dual-track mechanic, the Hour of Powour accumulation system, and the Powour Hour event-day redemption window.
Movement that rewards you. Structured workouts and everyday active travel build your Body ring and earn Powour Coins through the Hour of Powour.
Movement that rewards the planet. Walking, cycling, and verified public transport use build your Planet ring and generate verified Scope 3 transport attribution data.
Acceptance and app licence
You accept these Terms — including our Privacy Policy and any schedules or annexures — by downloading or using the App. These Terms form a binding agreement between Powour and you (together, the Parties). They commence on the date you accept them and continue until terminated in accordance with Clause 17.
You must be at least 16 years of age to use the App. By accepting these Terms, you confirm that you meet this age requirement. If you are registering on behalf of a minor, you confirm you are the minor’s parent or legal guardian and you accept these Terms on their behalf.
Subject to your compliance with these Terms, we grant you a personal, non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our App for your personal, non-commercial purposes. All other uses are prohibited without our prior written consent. If you access the App from (1) the Apple App Store, you agree to any Usage Rules in the App Store Terms of Service; or (2) the Google Play Store, you agree to Google’s Terms of Service and the Google Play Developer Distribution Agreement.
Account registration
You must create an account (Account) to access the core functionality of the App. When registering, you must provide accurate and current information including your name, email address, and phone number. We will send an SMS to verify your phone number.
You are responsible for keeping your Account credentials confidential and for all activity on your Account, whether or not authorised by you. You must notify us immediately at legal@powour.io if you become aware of any unauthorised use of your Account. We may, at our sole discretion, refuse to allow any person to register an Account.
Prohibited conduct
You must not do, or attempt to do, anything unlawful, prohibited by applicable law, or which we would reasonably consider inappropriate or harmful to Powour or its users, including:
Privacy and personal rights. Uploading private or personal information about another individual without their consent, or breaching any individual’s legal rights.
Harmful behaviour. Using the App to defame, bully, harass, threaten, menace, or offend any person.
Platform interference. Tampering with or modifying the App, transmitting viruses or malicious code, or otherwise damaging or interfering with the App or its users.
Fraudulent movement claims. Attempting to falsify, simulate, or manipulate movement data or location signals for the purpose of earning Powour Coins or other incentives without genuine qualifying movement.
Unauthorised commercial use. Using the App or its content for any commercial purpose, or in any way that competes with Powour’s business, without our prior written consent.
Regulatory non-compliance. Any act that would violate any local, state, national, or other law, regulation, or court order.
Third party facilitation. Facilitating or assisting any third party to do any of the above.
Location and movement data
The Powour platform is built on verified movement. To deliver its core functions — including verifying qualifying movement events, awarding Powour Coins, generating Scope 3 transport attribution, and enabling venue-based incentives — the App must collect location and locomotion data continuously, including when running in the background.
By accepting these Terms and enabling location services, you expressly consent to the collection of precise location and locomotion data by the App, including background location collection, for the following purposes:
Movement verification. Detecting and verifying walking, cycling, and public transport use as the basis for earning Powour Coins and completing the Hour of Powour.
Scope 3 attribution. Generating verified transport mode-shift data for Scope 3 carbon reporting purposes, supplied in aggregated and anonymised form to transport authority and government partners.
Venue arrival and precinct sensing. Detecting your arrival at and movement within a venue or event precinct to enable the Powour Hour match-day unlock and to supply aggregated arrival insights to the venue operator.
Platform integrity. Detecting anomalous location or movement patterns that may indicate fraudulent claims.
If you disable location services, the App will not be able to verify your movement, and core platform features — including Powour Coins, the Hour of Powour, and venue unlock — will not function. How we collect, use, protect, and delete location data is set out in our Privacy Policy. Raw location data is deleted within 60 days of collection — see Privacy Policy Section 11 for the full retention schedule.
The Powour platform mechanics
The Powour platform operates through three distinct behavioural moments. Understanding these mechanics helps you use the platform and sets out what Powour commits to delivering.
Hour of Powour (HoP). The daily accumulation window. Sixty minutes of verified movement — walking, cycling, or public transport — builds one Hour of Powour. Body and Planet rings fill through the day as movement is verified. The HoP is the core unit of the platform’s reward engine.
Powour Hour. The event-day conversion window — the period before and during a participating venue event when accumulated HoP value can be redeemed at the venue. The Powour Hour activates when you are within the verified venue catchment zone.
Powour of an Hour. The commercial metric representing the monetisable value generated within a single Powour Hour — the measure by which venue operator outcomes are assessed. This term is used in operator and investor materials and is referenced here for definitional completeness.
Rewards and incentives
Powour operates a rewards and incentives programme that converts verified patron movement and qualifying event-day behaviours — including arrival timing, transport mode, and precinct engagement — into tangible value for patrons. The following principles govern the programme.
Earning. Incentives are earned through verified qualifying behaviours, including completing the Hour of Powour, using active or public transport to reach a venue, early arrival within the Powour Hour window, and other patron-outcome criteria notified within the App. Incentive availability and earning criteria may vary by event, venue, and season.
Powour Coins. The in-platform unit of earned value. Powour Coins are awarded upon verification of qualifying movement or behaviour events. Coins are represented by the gold coin icon within the App and are redeemable at participating venues during the Powour Hour.
Redemption. Powour Coins and other incentives are redeemable at participating venues during the Powour Hour window and at other redemption points notified within the App. Redemption is subject to venue participation, event availability, and the specific terms of any redemption offer communicated at the point of redemption.
Forfeiture. Powour reserves the right to forfeit or cancel earned incentives, without notice, where there is evidence of fraudulent movement claims, manipulation of the verification system, breach of these Terms, or account termination for cause.
No cash equivalent. Powour Coins and incentives have no cash value and cannot be transferred, sold, or exchanged for currency outside the App’s redemption framework.
Programme amendments. Powour may amend the rewards programme, including earning criteria, Coin values, redemption partners, and expiry terms, at any time with reasonable notice communicated through the App. Material adverse changes will be notified no less than 14 days in advance.
Venue and event-day terms
When you use the App in connection with a participating event or venue, additional conditions apply. By activating the App within or near a participating venue or event precinct, you acknowledge and agree to the following.
Geofence validation. The Powour Hour and match-day unlock activate based on geofence validation — the verification that you are physically within a defined venue catchment zone. Geofence boundaries are set by Powour in consultation with venue operators. Powour does not guarantee geofence accuracy in all environmental or device conditions.
Venue operator data access. When you use the App at a participating venue, your aggregated and anonymised movement, arrival, and dwell data will be made available to the venue operator as an operational insight. The venue operator does not receive personally identified data about you unless you have separately and expressly consented to that disclosure.
Third party venue terms. Participating venues may have their own terms and conditions governing your presence on their premises and use of any redemption offer. Powour is not responsible for, and has no liability in connection with, any venue’s terms or the delivery of any venue-specific offer or experience.
Availability. Event-day features, including the Powour Hour unlock and venue-specific incentives, are subject to venue participation, event scheduling, and technical availability. Powour does not guarantee that event-day features will be available at all events or venues.
Intellectual property
Unless otherwise indicated, we own or licence all rights, title and interest (including all Intellectual Property Rights) in the App and all Content (Our Intellectual Property). Your use of the App does not grant or transfer to you any rights in Our Intellectual Property.
We authorise you to use Our Intellectual Property solely for your personal, non-commercial use of the App. You must not: (a) copy, reproduce, retransmit, distribute, sell, publish, broadcast or circulate any Content to any third party; (b) alter or modify any Content; (c) frame or embed any Content in another website or application; or (d) create derivative works from any Content — without our prior written consent. This clause does not prevent you from sharing App content about your own activity on your personal social media feeds using the App’s native sharing features.
User content
Where the App permits you to post, upload, or submit content (User Content), you grant Powour a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use, view, copy, and modify that User Content through or by means of the App. We will delete User Content if you delete your Account.
You are solely responsible for all User Content you submit. You represent and warrant that you own or have all necessary rights to the User Content, and that it does not infringe any third party’s intellectual property rights, privacy rights, or any applicable law. We may remove any User Content at our sole discretion.
User data
You grant us a limited licence to copy, transmit, store, and back up the information and data you provide to us or that is generated by your use of the App (User Data) during the Term and for a reasonable period after, for the following purposes:
Service delivery. To provide the App and its features to you, including movement verification, reward issuance, and venue-based incentives.
Platform diagnostics and improvement. To diagnose technical issues and improve the performance and features of the App.
Aggregated analytics. To generate de-identified, aggregated analytics and insights, including Scope 3 transport attribution data supplied to institutional partners. No personally identified User Data is included in these outputs.
Legal compliance. As required to perform our obligations under these Terms or as required by law.
We do not use your User Data to earn commissions from merchants or third-party commercial partners. Our Privacy Policy sets out in full how we collect, use, retain, and protect your personal information, including the retention schedule that applies to each data category and what happens to your data when you delete your account.
Analytics
We may monitor, analyse, and compile statistical and performance information based on your use of the App in an aggregated and anonymised format (Analytics). We own all rights in the Analytics. We may use Analytics for our own internal business purposes and may make Analytics publicly available, provided that they do not contain identifying information and are not compiled from a sample size small enough to make underlying personal information identifiable.
Feedback
All Intellectual Property Rights in any idea, suggestion, recommendation, or request you provide to us — whether verbally, in writing, directly or indirectly — in connection with the App (Feedback) vest in us at all times. We may use Feedback in any manner we see fit, including to develop new features, and no benefit is due to you as a result of our use of any Feedback.
Warranties and disclaimer
You represent, warrant, and agree that: (a) there are no legal restrictions preventing you from accepting these Terms; (b) these Terms constitute a legal, valid, and binding agreement enforceable against you; (c) all information you provide to us will be true, accurate, and complete; and (d) you have not relied on any representation or warranty made by us in relation to the App unless expressly set out in these Terms.
The App and its Content — including movement verification outputs, Scope 3 attribution data, and incentive calculations — are provided for informational and platform purposes. While we take reasonable steps to ensure accuracy, we do not guarantee that outputs will be error-free, uninterrupted, or fit for any particular scientific, regulatory, or commercial purpose beyond the App’s stated functions. You use the App at your own risk. Subject to your Consumer Law Rights, we exclude all implied warranties to the maximum extent permitted by law.
Australian Consumer Law
Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees, and remedies relating to our provision of the App that cannot be excluded, restricted, or modified (Consumer Law Rights).
If the ACL applies to you as a consumer, nothing in these Terms excludes your Consumer Law Rights. You agree that our liability for the App provided to a consumer under the ACL is governed solely by the ACL and these Terms. Subject to your Consumer Law Rights, we exclude all express and implied warranties, and all material, work, and services are provided to you without warranties of any kind, whether in statute, at law, or on any other basis. This clause survives the termination or expiry of these Terms.
Limitations on liability
Despite anything to the contrary, and to the maximum extent permitted by law:
Consequential loss. Neither Party will be liable for Consequential Loss of any kind.
Proportionate liability. Each Party’s liability will be reduced proportionately to the extent the relevant loss was caused or contributed to by the acts or omissions of the other Party, including any failure to mitigate.
Aggregate cap. Our aggregate liability for any liability arising from or in connection with these Terms is limited to AUD $1,000.
Third Party Inputs. We will not be responsible or liable for any default or loss caused or contributed to by Third Party Inputs, including services provided by venue operators, transport authorities, or technology partners.
This clause survives the termination or expiry of these Terms.
Termination and account deletion
You may terminate these Terms and delete your Account at any time. Either Party may also terminate these Terms immediately by written notice if: (a) the other Party materially breaches these Terms and that breach is not remedied within 10 Business Days of written notice; or (b) the other Party is unable to pay its debts as they fall due.
We may suspend your access to the App while we investigate a suspected breach. Termination does not affect any rights or liabilities that have accrued before the termination date. This clause survives termination.
If you delete your account voluntarily, any unredeemed Powour Coins at the time of deletion are cancelled. Powour Coins have no cash value and cannot be refunded or transferred on account closure. Where possible, we encourage you to redeem any outstanding Coins before deleting your account.
If your account is terminated by Powour for breach of these Terms, all unredeemed Powour Coins and earned incentives are immediately forfeited without compensation.
On account deletion, your personal identifiers — including name, email address, phone number, and home location — are permanently de-identified. Your sign-in credentials are deleted and you are removed from our marketing systems. Raw location data is deleted within 60 days. Trip and activity data is retained in permanently de-identified form for analytics and Scope 3 reporting.
Transaction records, reward redemption records, and audit trails are retained for as long as required by law or for legitimate business purposes, regardless of account deletion. These records do not identify you after de-identification is applied.
The full account deletion process, including a complete description of what happens to each category of your data, is set out in Privacy Policy Section 14, available at powour.io/privacy-policy. For deletion requests made by email, we will confirm deletion within 30 days. If you have not received confirmation, contact support@powour.io.
Third party inputs and services
The provision of the App may be contingent on, or impacted by, third parties — including IT service providers, venue operators, transport authorities, sporting organisations, and other subcontractors (Third Party Inputs). To the maximum extent permitted by law, we will not be responsible for any default or breach caused or contributed to by Third Party Inputs.
The App may contain links to third-party websites or services. We do not control, endorse, or approve those third-party sites and are not responsible for their content. You should make your own assessment of any third-party site before relying on it.
Notice regarding Apple
To the extent you access the App on an iOS device, you acknowledge and agree that: (a) these Terms are between you and Powour only, not with Apple Inc. (Apple); (b) Apple is not responsible for the App or any Content available on it; (c) Apple has no obligation to provide maintenance or support for the App; (d) if the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) — to the maximum extent permitted by law, Apple has no other warranty obligation; (e) Apple is not responsible for addressing any claims by you or any third party relating to the App, including product liability, regulatory non-compliance, or consumer protection claims; and (f) Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary.
You warrant that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Notice regarding Google Play
To the extent you access the App through the Google Play Store, you acknowledge and agree that: (a) these Terms are between you and Powour only, not with Google LLC (Google); (b) Google is not responsible for the App or any Content available on it; (c) Google has no obligation to provide maintenance or support for the App; and (d) your use of the App through Google Play is also subject to Google’s Terms of Service and the Google Play Terms of Service, which you agree to comply with. In the event of any conflict between those terms and these Terms, these Terms govern your relationship with Powour.
Disputes
In the event of any dispute arising from or in connection with these Terms (Dispute), the Party claiming a Dispute must give written notice to the other Party, setting out the details of the Dispute and proposing a resolution. Within 7 days of receiving that notice, the Parties must meet at least once — in person, by telephone, or by video — to attempt to resolve the Dispute in good faith. All aspects of that meeting, except the fact that it occurred, are privileged.
If the Dispute is not resolved within 21 days of the original notice, either Party may refer it to litigation by written notice to the other. Nothing in this clause prevents either Party from seeking urgent injunctive or equitable relief. This clause survives termination. These Terms are governed by the laws of New South Wales. Each Party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales.
General provisions
You may not assign, transfer, or delegate your rights and obligations under these Terms without our prior written consent. We may assign, transfer, or delegate our rights and obligations under these Terms with 30 days prior written notice to you.
We may amend these Terms at any time. If we make changes that will have a material adverse effect on you, we will provide written notice. By continuing to use the App after any amendment, you agree to the amended Terms. If you do not agree, you may terminate your Account in accordance with Clause 17.
You are prohibited from using the App or its Content in any way that competes with Powour’s business. If you breach this provision, we may hold you responsible for any loss we suffer and accountable for any profits you derive from the prohibited use.
We may discontinue the App, in whole or in part, with written notice to you. We may also exclude any person from using the App at our sole discretion. We are not responsible for any loss arising from such discontinuance or exclusion.
If any provision of these Terms is held void, invalid, illegal, or unenforceable, it is severed without affecting the validity or enforceability of the remaining provisions.
Definitions
| Term | Meaning |
|---|---|
| Body | The health-outcome category of the Powour dual-track system. Movement rewarding the patron — structured workouts and everyday active travel. Always capitalised as a category reference. |
| Consequential Loss | Any consequential, indirect, or unascertained loss — including loss of profit, revenue, business, goodwill, opportunity, savings, reputation, data, or use — whether under statute, contract, equity, tort, indemnity, or otherwise. |
| Content | All information, data, text, software, tools, features, outputs, and materials made available through the App, including movement verification outputs, Scope 3 data, Powour Coins balances, and incentive information. |
| Geofence validation | Location-based verification that a patron has completed movement within a defined venue catchment zone — the mechanism that enables the Powour Hour and makes Scope 3 transport data auditable. |
| Hour of Powour (HoP) | The daily behavioural accumulation window. Sixty minutes of verified movement builds one Hour of Powour. The three-ring graphic is its canonical visual. |
| Intellectual Property Rights | All existing and future rights conferred by statute, common law, or equity in relation to copyright, designs, patents, trade marks, domain names, know-how, inventions, processes, trade secrets, circuit layouts, software, databases, or source codes — including any applications and improvements, whether registered or not. |
| Liability | Any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding, or judgment — howsoever arising, whether direct or indirect, present, unascertained, future, or contingent — involving a third party or a Party. |
| Planet | The environmental-outcome category of the Powour dual-track system. Movement rewarding the planet — verified active travel and public transport generating Scope 3 impact. Always capitalised as a category reference. |
| Powour Coins | The in-platform unit of earned value, awarded upon verification of qualifying movement or patron behaviour events. Never referred to as points, rewards, or credits. Gold dot is the canonical visual. |
| Powour Hour | The event-day conversion window — the period before and during a participating venue event when accumulated HoP value can be redeemed at the venue. |
| Powour of an Hour | The commercial metric representing the monetisable value generated within a single Powour Hour. Used in operator and investor materials. |
| Powour Tier | The patron progression system. Tier names are always capitalised. Tier status is a patron-visible state displayed with the shield icon in the App. |
| Scope 3 | Indirect transport emissions under the GHG Protocol — the category of emissions that Powour’s verified transport mode data attributes and supports. Capital S, numeral 3. |
| Third Party Inputs | Third parties whose goods or services the App is contingent on or impacted by — including IT service providers, venue operators, transport authorities, sporting organisations, and other subcontractors. |
| User Content | Information and content posted, uploaded, published, submitted, or transmitted by a patron on or through the App. |
| User Data | Information and other data provided by or inputted by a patron into the App, stored by the App, or generated by the App as a result of a patron’s use. |
Contact
For any questions, notices, legal correspondence, or account deletion requests, please contact us: